Privacy Policy

Effective Date: [12/09/2025]

ServicePro (“we”, “our”, “us”) is committed to protecting your personal information and ensuring a safe and transparent service experience. This Privacy Policy explains how we collect, use, and protect the information you provide while using our website and services.

1. Information We Collect

We may collect the following types of information:

• Personal Information

Name, phone number, email address, and residential address provided through contact forms or service requests.

• Service Details

Appliance type, issue description, preferred appointment time, and related service information.

• Automatic Data Collection

Basic device information, browser type, and pages visited (via cookies and analytics tools).

We do not collect sensitive personal data unless it is voluntarily provided by you.

2. How We Use Your Information

We use your information to:

Provide and manage appliance repair services
Contact you for service confirmation or updates
Improve our website and customer experience
Respond to feedback, inquiries, or support requests
Maintain records for business and safety purposes

We do not sell, rent, or share your personal information with third-party marketers.

3. Information Sharing

We may share your information only with:

Our authorized independent service technicians for fulfilling service requests
Service partners involved in scheduling or support
Legal authorities if required by law

We do not share data with any appliance brands or unauthorized third parties.

4. Data Security

We take reasonable security measures to protect your information from unauthorized access, misuse, or disclosure. However, no online platform is 100% secure, and we encourage safe usage practices.

5. Cookies & Tracking

Our website may use cookies to improve user experience, analyze website performance, and customize content. You can disable cookies through your browser settings.

6. Your Rights

You may request to:

Access the information we hold about you
Update or correct your information
Ask us to delete your information, unless required for legal or service-related reasons

You can contact us anytime to exercise these rights.

7. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy policies or content of those websites.

8. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with the revised effective date.

9. Contact Us

For questions regarding this Privacy Policy or data handling practices, contact us at:
Phone: [8925459555]
Email: [homecareservice1990@gmail.com ]

Terms & Conditions

Effective Date: [Add Date]

Welcome to ServicePro. By using our website and services, you agree to the following Terms and Conditions. Please read them carefully before submitting a service request.

1. Service Overview

ServicePro provides doorstep repair and maintenance services for washing machines, refrigerators, water heaters, and other home appliances. We are independent service providers and are not associated with or authorized by any appliance brands.

2. Booking & Appointments

You can book a service through our website, phone, or email.
Appointment timing is subject to technician availability.
We may contact you for confirmation, rescheduling, or additional details.

3. Inspection & Service Charges

Basic inspection/visiting charges may apply even if you decide not to proceed with the repair.
Final service charges depend on the issue, spare parts required, and labor involved.
All charges will be clearly communicated before the repair begins.

4. Payments

Payments can be made through cash, UPI, or any method accepted by the technician.
Full payment must be made after service completion.
We do not offer credit-based or postpaid billing.

5. Warranty on Service

Warranty (if provided) applies only to the specific repair work done or parts replaced.
Physical damage, misuse, incorrect installation by another party, or further wear and tear are not covered.
Warranty duration may vary based on the type of service or parts used.

6. Use of Spare Parts

We may use compatible spare parts based on availability.
Customers can request pricing details before replacement.
We do not claim to provide original branded parts unless specifically mentioned.

7. Customer Responsibilities

By booking a service, the customer agrees to:

Provide accurate information about the appliance issue
Ensure safe access to the repair location
Keep pets, water hazards, or electrical risks away during service
Monitor the appliance after repair and report any issues promptly

8. Limitation of Liability

ServicePro is not responsible for:

Pre-existing issues in the appliance
Damage caused by improper usage or tampering
Loss of data/settings stored in electronic appliances
Delays caused by traffic, weather, or unavoidable circumstances

We strive to provide the best possible service but cannot guarantee that every appliance can be repaired.

9. Cancellation & Rescheduling

You may cancel or reschedule an appointment by informing us in advance.
Cancellation after the technician has reached your location may incur inspection charges.

10. Website Usage

All website content (text, images, logos) is owned by ServicePro.
You may not copy, modify, or redistribute our content without permission.
Third-party links on our site are for convenience; we are not responsible for their policies.

11. Changes to Terms

We may update these Terms & Conditions at any time. Updated terms will be posted on this page with the new effective date.

12. Contact Us

For any questions or concerns regarding these Terms, please contact us at:
Phone: [8925459555]
Email: [Add Your Email]

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